OL2002: Error Message: No Printers Are Installed (281599)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q281599

SYMPTOMS

When you try to print from Outlook, you may receive the following error message:
No printers are installed. To install a printer, point to Settings on the Windows Start Menu, click Printers and then double-click Add Printer. Follow the instructions in the wizard.

CAUSE

This behavior occurs because you do not have a default printer installed or because Outlook cannot locate your printer.

NOTE: If you are running Outlook 2002 from a remote server (Microsoft Windows NT Terminal Server Edition), you may have to contact your network administrator. See the article listed in the "Reference" section of this article for more information.

RESOLUTION

Use one of the following methods to resolve this behavior.

If You Do Not Have a Printer Installed

Use the Add Printer Wizard to install a printer. To do this:
  1. Click Start, point to Settings, and then click Printers.
  2. Double-click Add Printer, and then follow the Add Printer Wizard instructions.
NOTE: Some printers have their own setup routines that bypass the Add Printer Wizard. If this occurs, follow the instructions in your printer's documentation.

If you are using Outlook from a Windows Terminal Server, you may not have the required administrator permissions to add a printer. For additional information about printers on terminal servers, click the article number below to view the article in the Microsoft Knowledge Base:

253389 OL2000: Cannot Install Printer on Windows Terminal Server

If Outlook Cannot Find Your Printer

You may have a printer installed, but it may not be designated as your default printer. To designate the printer as your default printer, follow these steps:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the Printer icon, and then click Set as Default Printer.
If you have a default printer installed but Outlook cannot locate it, remove and re-install the printer. To do this:
  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the Printer icon, and then click Delete. Click Yes if you receive a prompt to remove extra files.
  3. Double-click Add Printer, and then follow the Add Printer Wizard instructions. Click Yes if you receive a prompt to replace the existing files.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kberrmsg kbprb KB281599
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