XADM: Upgrade of Exchange Server 5.5 SP3 to Exchange 2000 Server Stops Working During the Upgrade of the Internet Mail Service (281456)

The information in this article applies to:

Microsoft Exchange 2000 Server

This article was previously published under Q281456

SYMPTOMS

An upgrade of Microsoft Exchange Server 5.5 Service Pack 3 (SP3) to Exchange 2000 Server may stop working, and you may receive the following error message:

Setup failed while installing sub-component SMTP Service with error code 0x80005000 (please consult the installation logs for a detailed descriptio). You may cancel the installation or try the failed step again.

CAUSE

This problem can occur because the installation stops working during the upgrade of the Internet Mail Service. After the installation stops working, you need to totally remove the Exchange 2000 upgrade that stopped working, reinstall Exchange Server 5.5, and then restore from backups.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

273478 XADM: How to Completely Remove Exchange 2000 from Active Directory

RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Exchange 2000 Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 XGEN: How to Obtain the Latest Exchange 2000 Server Service Pack

IMPORTANT: Obtain the Service Pack and replace the Imcupg.dll file for the installation with the one from the service pack before you perform the upgrade.

The English version of this fix should have the following file attributes or later:

Component: Transport Core

File name	Version
Imcupg.dll	6.0.4418.37

WORKAROUND

To work around this problem, remove the Internet Mail Connector (IMC) before you perform the upgrade.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server. This problem was first corrected in Microsoft Exchange 2000 Server Service Pack 1.

Modification Type:	Minor	Last Reviewed:	9/23/2005
Keywords:	kbHotfixServer kbQFE kbbug kberrmsg kbfix KB281456