SYMPTOMS
When you back up a SharePoint Portal Server by using the Msdmback.vbs script, SharePoint Portal Server stops responding, and you may receive the following error message:
Error: An error occurred during backup. See the event log for more details.
ErrNo: 80070426
Desc: The service has not been started.
Source: MSSearch.Admin.1
The following event ID message may be logged in the Application event log:
Event ID: 3076
Type: Error
Source: Microsoft Search
Category: Gatherer
Description:
An error occurred during backup of the application. You may be unable to restore from the backup image.
Details: Service has not been started (0x80070426)
When you restore a SharePoint Portal Server backup image by using the Msdmback.vbs script, SharePoint Portal Server stops responding and you may receive the following error message:
Error: An error occurred during restore. See the event log for more details
ErrNo: 8000FFFF
Desc: Automation Error
Source: MSDMBack
The following event ID message may be logged in the Application event log:
Event ID: 3074
Type: Error
Source: Microsoft Search
Category: Gatherer
Description:
An error occurred during restore of the application. The application is possibly in a non-operational state.
Details: An unexpected error occurred (0x8000ffff)
RESOLUTION
To resolve this behavior, ensure that the following services are started, and then restart the backup or restore operation:
- Microsoft Search (MSSearch)
- SharePoint Portal Server (Msdmserv)
- Microsoft Exchange Information Store (MSExchangeIS)
- Internet Information Services Admin Service (IISAdmin)