OL2002: Removing HP OpenMail Client Account Through Outlook 2002 Generates Error Message (281375)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q281375

SYMPTOMS

When you try to remove a Hewlett-Packard (HP) OpenMail client profile in Outlook 2002, one of the following error messages may appear:
MAPIAlloc: memory block 01173928 has invalid allocation flags
[File d:\office\outlook\exolk\mapi\msmapi\memory.c, Line 317]
MAPIAlloc: memory block 01173B90 has invalid allocation flags
[File d:\office\outlook\exolk\mapi\msmapi\memory.c, Line 317]
Microsoft Visual C++
Unhandled exception in RUNDLL32.EXE: 0xC0000005: Access Violation.

CAUSE

This behavior occurs because HP OpenMail is not a supported transport for Outlook 2002.

WORKAROUND

To work around this behavior, click Ignore, and then continue with the procedure. It may also be desirable to create a new profile without the HP OpenMail service.

MORE INFORMATION

For information about how to contact Hewlett-Packard Co., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:4/17/2002
Keywords:kbprb KB281375
©2002 Microsoft Corporation. All rights reserved.