Net-Class Drivers May Not Be Updated During OPK Setup (281190)

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you view your network adapter in Device Manager, it may be shown with a yellow exclamation mark. The behavior may occur when you try to perform an OEM Preinstall Kit (OPK) installation that updates Net-Class drivers at Setup completion.

CAUSE

This problem can occur because the Netdi.dll file does not correctly parse the device .inf file to determine the correct driver to use. Note that this behavior is not network-adapter specific. The conflict is more likely to occur when the driver you are attempting to update is also one that is included with the Windows operating system. Windows uses the original driver, instead of the newer driver that was placed in the Updates folder for your custom installation.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Date       Time        Version      Size     File name
   ------------------------------------------------------
   1/08/2001  12:17:19pm  4.90.0.3001  347,152  Netdi.dll

MORE INFORMATION

For additional information about device conflicts, click the article number below to view the article in the Microsoft Knowledge Base:

133240 Troubleshooting Device Conflicts with Device Manager

For additional information about Windows Me hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes