SQL Server 2000 or Windows 2000 Backup Is Not Viewable While Running in PAE Mode (280793)


The information in this article applies to:

  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q280793

SYMPTOMS

When you attempt to restore, or view a tape on Windows 2000 Datacenter Server, or Advanced Server, you cannot view the contents of the tape, and the tape is not recognized. This problem occurs when using the Backup program that is included with Windows 2000 as well as the backup feature in SQL Server 2000.

SQL Backup may display the following error message after attempting to read the tape:
Operation on device "%tape device%" exceeded retry count: Restore HEADERONLY is terminating abnormally.
When you use Backup to restore, in Windows 2000, you continue to receive the following message even though you have inserted the correct tape:
Place Media Tape Catalog Title into drive or library unit.

CAUSE

The tape that is being restored was created while running Windows 2000 without the Physical Address Extensions (PAE) option enabled. PAE is a feature of Windows 2000 Advanced Server, and Datacenter Server that allows memory above 4 gigabytes (GB) to be accessed by Windows.

RESOLUTION

Create a new entry in the Boot.ini file to start Windows 2000 without the /PAE switch. Restart the server with the new Boot.ini entry, and then restore the tape. Complete your future tape backups while running in PAE mode.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

For additional information about enabling and using PAE, click the article number below to view the article in the Microsoft Knowledge Base:

268363 Intel Physical Addressing Extensions (PAE) in Windows 2000

Modification Type:MinorLast Reviewed:1/26/2006
Keywords:kbenv kberrmsg kbprb KB280793
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