ENT2001: End of File Error Message When You Start Entourage (280760)


The information in this article applies to:

  • Microsoft Entourage 2001 for Mac
This article was previously published under Q280760

SYMPTOMS

When you attempt to start Entourage, you receive one of the following error messages:
An error has occurred. Unexpected end of file.

-or-

Memory is full.

-or-

An unknown error 4359 occurred.

-or-

The end of file was reached.

CAUSE

The error messages indicate that there is damage to an element of the identity that is used to initialize Entourage.

MORE INFORMATION

The most common cause of these errors is a damaged preference file for the currently selected identity. This preference file stores the settings for the accounts and other settings for the identity. The default location for identities is:

Drive:Documents:Microsoft User Data:Office 2001 Identities

NOTE: Your installation may be to a different path than the default. When you perform the following steps, locate the Identities folder using the path on your computer.

Rebuilding the Identity Preferences File

To rebuild the identity preferences file:
  1. Quit Entourage if Entourage is currently running. Locate the preferences file in the currently active identity.
  2. Place the Preferences file in the Trash on the Macintosh Desktop.
  3. Restart Entourage. The Setup Assistant rebuilds the account for this identity.

Alternate Error Messages and Resolutions

Some users have reported the condition described in the "Symptoms" section with the following error messages:
An error has occurred. Unexpected end of file

-or-

Memory is full.
In most cases, the same steps resolve the issues that are associated with the alternate error messages.

If rebuilding the preferences file does not resolve the behavior and enables Entourage to start without any error, you may need to perform the following troubleshooting procedures, in the order given.
  1. Rebuild the Entourage database.
  2. Remove the Entourage application preferences file.
  3. Rebuild the Macintosh Desktop.
For additional information about rebuilding the Entourage database, click the article number below to view the article in the Microsoft Knowledge Base:

268322 ENT2001: How to Rebuild Your Information Store in Entourage

To remove and rebuild the Entourage application preferences file:
  1. Quit Entourage if it is currently running. Locate the preferences file in the following path:

    Drive:System Folder:Preferences:Microsoft

  2. Place the Preferences file in the Trash on the Macintosh Desktop.
  3. Restart Entourage.
To rebuild the Macintosh Desktop, restart the computer while you hold both the OPTION and COMMAND (Apple) keys down. Click OK when you are prompted to rebuild the Desktop.
Modification Type:MinorLast Reviewed:1/7/2004
Keywords:kbprb KB280760
©2003 Microsoft Corporation. All rights reserved.