Error 0x8002802B When You Run Commerce Server Business Desk Client (280699)


The information in this article applies to:

  • Microsoft Commerce Server 2000
This article was previously published under Q280699

SYMPTOMS

When you run the Commerce Server Business Desk client, you may receive the following error message:
Error Type:
Active Server Pages (0x8002802B)
An error occurred while creating object 'g_MSCSAdminEventLog'.

CAUSE

During Commerce Server Setup, in the Services Account dialog box, you must specify the Windows user name and password for the following Commerce Server services: List Manager, Direct Mailer, and Predictor. Setup automatically gives these Windows accounts the Log On as a Service right.

In the same dialog box, you must specify an account under which Event Logging will be performed. This account is used in the Commerce Event Logging COM+ package that Setup creates.

This problem occurs because, when you change the password of the account that is used for the Commerce Event Logging COM+ package, you must also change the password in Component Services and restart Internet Information Server (IIS).

RESOLUTION

To change the password in Component Services:
  1. On the Start menu, point to Programs, point to Administrative Tools, and then click Component Services to start the Component Services Microsoft Management Console (MMC).
  2. Click to expand the following nodes:
    • Component Services
    • Computers
    • My Computer
    • COM+ Applications
    • Commerce Event Logging

  3. Right-click Commerce Event Logging, and then click Properties.
  4. In the Commerce Event Logging Properties dialog box, on the Identity tab, in the Password list box, type the new password.
  5. In the Confirm password list box, type the new password again, and then click OK.
  6. At a command prompt, type the following command to restart IIS:

    IISRESET

Modification Type:MajorLast Reviewed:12/16/2000
Keywords:kbDSupport kbprb KB280699
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