Shared software components are removed when you uninstall Office 2000 (280567)


The information in this article applies to:

  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft FrontPage 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Publisher 2002
  • Microsoft Word 2002
This article was previously published under Q280567

SYMPTOMS

When you attempt to start a Microsoft Office XP program, the Microsoft Windows Installer starts, and then you may receive the following message:

Please wait while Windows configures Microsoft Office version

Gathering required information...

CAUSE

This behavior occurs when you follow these steps:
  1. You have Microsoft Office 2000 installed and configured on the computer.
  2. You install Microsoft Office XP, and then, during Setup, you choose to keep the existing Office 2000 programs (and therefore, for the moment, have both versions of Office installed).
  3. You start an Office XP program.
  4. You uninstall Office 2000.
  5. You attempt to start an Office XP program.
This behavior occurs because when you uninstall Office 2000, you remove software components that are shared by both Office 2000 and Office XP.

RESOLUTION

To resolve this issue, allow the Windows Installer to continue configuring your Office XP installation.
Modification Type:MinorLast Reviewed:10/15/2004
Keywords:kbtshoot kberrmsg kbstartprogram kbpending kbprb KB280567
©2004 Microsoft Corporation. All rights reserved.