OL2000: Outlook Sends HTML Messages to the Internet When You Use an Exchange 2000 Mailbox (280332)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q280332

SYMPTOMS

If you try to send a message in text format (either in plain text format or in Microsoft Outlook Rich Text format) to the Internet in Outlook 2000, the message is sent in Hypertext Markup Language (HTML) format if the following conditions are true:
  • If there are two information services, both the Microsoft Exchange Server and the Internet E-Mail service, in the property page.
  • If you have the Microsoft Exchange 2000 mailbox option enabled in the property page.
  • If the order of the information services are as follows in the property page:
    1. Internet E-Mail service
    2. Microsoft Exchange Transport
    3. Microsoft Exchange Remote Transport

CAUSE

This problem occurs because Outlook 2000 does not send a message with the correct format if the message has been stored in the Exchange mailbox with the PR_BODY_HTML property.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Office 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:
   Date      Time    Version  Size   File name          Description
   ----------------------------------------------------------------
   2001/2/10 -       -        77,824 Outlmime_admin.msp Admin Patch
   2001/2/10 -       -        45,056 Outlmime.msp       Client Patch
After you install the hotfix, the following files will have the listed attributes or later: 
   Date        Time   Version        Size    File name     
   -------------------------------------------------------------
   08-Feb-2001 13:14  9.0.3153.0    106,768  Outlmime.dll

WORKAROUND

Use one of the following methods to work around this problem:
  • Use the Microsoft Exchange Transport to send a message to the Internet. -or-

  • Use a personal folders (.pst) file as a default store.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbprb kbQFE KB280332
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