XADM: Cannot Modify or Cancel a Meeting Request That Originated from a Deleted User's Account (279428)

SYMPTOMS

If you delete a user mailbox from an Exchange Server computer, you cannot cancel or modify meeting requests of which this user is the originator.

When you attempt to accept or decline the meeting that resides on your calendar, you may receive a non-delivery report (NDR) similar to the following one:

Your message did not reach some or all of the intended recipients.

Subject: Declined: Meeting Subject
Sent: 2/13/2001 12:00 PM
The following recipient(s) could not be reached:

/O=ORGANIZATION/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=DeletedUser on 2/13/2001 12:00 PM

The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.

server.domain.com #5.1.1

RESOLUTION

Cancel the Meeting Request from the Originating User's Mailbox

Before deleting a user's mailbox from the Exchange Server computer, cancel all pending meeting requests of which the user is the originator.

Change the Primary Microsoft Windows NT Account of the Mailbox

In the Exchange Administrator program, open the property page of the mailbox that contains the meeting requests to be canceled.
From General/Primary Windows NT Account, click Select an existing Windows NT account, click OK, and then add the Administrator account.
Close the mailbox property page.

Cancel the Meeting Requests

In Outlook, open the calendar. On the View menu, point to Current View, and then click Active Appointments.
On the View menu, point to Current View, and then click Customize Current View.
In View Summary, click Filter.
On the Advanced tab, under Define more criteria, click Field.
Point to All Appointment Fields, and then click Meeting Status.
Under Condition, click to select the equals check box.
Under Value, click to select the Meeting Organizer check box.
Click Add to List, and then click OK twice.
All meeting requests of which the user was the meeting organizer are now displayed in the Active Appointments view. Open each meeting request, click Action, and then click Cancel Meeting.

Manually Remove the Meeting Request From Invitee Calendars

If you have already deleted the originating user's mailbox from the Exchange Server computer, you must manually remove any meeting requests that were generated by that user from the calendar of each invitee.

In Outlook, open the calendar. On the View menu, point to Current View, and then click Active Appointments.
On the View menu, point to Current View, and then click Customize Current View.
In View Summary, click Fields.
Under Select available fields from, click to select the All Appointment fields check box.
Under Available fields, click to select the Organizer check box. Click Add, and then click OK twice.
Click the Organizer column header to sort the view.
In the sorted view, locate all meeting requests where the organizer is the individual that no longer has a mailbox on the Exchange Server computer, and then delete those items from the calendar.