IntelliPoint Error Message: Drivers for the USB Device "Unnamed Device" Are Not Available (279231)


The information in this article applies to:

  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop Pro
  • Microsoft IntelliPoint Software version 4.1
  • Microsoft Optical Mouse Blue
  • Microsoft Wireless Optical Mouse Blue
  • Microsoft IntelliMouse Explorer
  • Microsoft IntelliMouse with IntelliEye
  • Microsoft IntelliMouse Optical
  • Microsoft IntelliMouse USB
  • Microsoft IntelliPoint software for Macintosh 1.0a
  • Microsoft IntelliPoint software for Macintosh 1.1
This article was previously published under Q279231

SYMPTOMS

When you restart your computer after you install the Microsoft IntelliPoint software for Macintosh, you may receive the following error message:
Drivers for the USB device "Unnamed Device" are not available. Would you like to look for these drivers on the Internet?
If you click Cancel, you return to the desktop.

If you click OK, your Web browser starts and tries to connect to the Internet.

NOTE: You do not have to connect to the Internet to install the USB device drivers. Click Cancel.

CAUSE

This behavior can occur if both of the following conditions are true:
  • Your Macintosh computer is running Mac OS version 8.6.
  • Conflict Catcher is running in the background.

RESOLUTION

To resolve this issue, disable Conflict Catcher:
  1. Double-click the Macintosh hard disk.
  2. Click the System folder, and then click the Extensions folder.
  3. Drag the Conflict Catcher file to the "Extensions (Disabled)" folder.
  4. In the "Extensions (Disabled)" folder, drag the EM Extension file to the Extensions folder.
  5. Click the System folder, and then click the Control Panels folder.
  6. Drag the Conflict Catcher file to the "Control Panels (Disabled)" folder.
  7. Drag the Extensions Manager file from the "Control Panels (Disabled)" folder to the Control Panels folder.
  8. Restart the computer.
  9. Verify that the Extensions Manager file is in the Control Panels folder.

    If the Extensions Manager file is not in the Control Panels folder, repeat steps 1 through 8.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:11/30/2002
Keywords:kbenv kberrmsg kbprb KB279231
©2002 Microsoft Corporation. All rights reserved.