Error Message: The Control Could Not Load. Please Contact Your System Administrator. (279061)


The information in this article applies to:

  • Microsoft Commerce Server 2002
  • Microsoft Commerce Server 2000
This article was previously published under Q279061

SYMPTOMS

When you attempt to open or save a property definition in the Business Desk Catalog Editor, you may receive the following error message:
The control could not load. Please contact your system administrator.

CAUSE

This error occurs because there is no code in Business Desk that checks for reserved XML characters such as the greater than symbol (">"), the less than symbol ("<"), and the ampersand ("&"). At times, it may be possible to write these values through Business Desk. However, when reading the values, a dynamically generated XML document is created. Under most circumstances, these reserved characters will render this dynamic output as a malformed XML document, which Internet Explorer then fails to read properly.

WORKAROUND

Use the corresponding HTML character equivalents: 

&lt; (instead of <)
&gt; (instead of >)
&amp; (instead of &)

Or, avoid using these particular characters.

STATUS

Microsoft has confirmed that this is a problem in Commerce Server 2000.
Modification Type:MajorLast Reviewed:10/22/2003
Keywords:kbbug kbpending KB279061
©2003 Microsoft Corporation. All rights reserved.