PRB: Cannot Click Buy Now Type Ad from Commerce Site with Netscape Navigator 4.08 (279045)


The information in this article applies to:

  • Microsoft Commerce Server 2002
  • Microsoft Commerce Server 2000
This article was previously published under Q279045

SYMPTOMS

When a user visiting a Commerce 2000 Site from Netscape Navigator 4.08 clicks a Buy Now type ad, the ad may not be displayed, and the page may be reloaded.

CAUSE

This problem occurs when the Click URL property of the Buy Now ad begins with HTTP://. This problem does not seem to occur with later versions of the Netscape browser, or if a relative URL is used and you browse with Netscape Navigator 4.08.

RESOLUTION

When you create Buy Now ads in Commerce Server 2000, use relative URLs such as /ads/myad1.htm rather than explicit URLs such as http://myserver.com/ads/myad1.htm for the Click URL property in the ad definition.

MORE INFORMATION

Steps to Reproduce Behavior

  1. Using the Campaigns module in Bizdesk, create a customer, a campaign goaled campaign, and a Buy Now ad with the following properties:Ad Properties
    - Ad name: MyBuyNowAd
    - Status: Active
    - Type: Paid Ad
    - Weight: 2
    - Exposure limit: None
    - Ad schedule (accept the defaults)
    - Ad target (accept the defaults)

    Ad Display:
    - Size Full Banner (468X60)
    - Type: Buy Now
    - Image URL: http://myserver/myimage.gif
    - Click URL: http://myserver/myhtml.htm
    - Alternate text: MyBuyNow gif image
    - Window Width: 400
    - Window Height: 300

  2. Click Save and Back.
  3. Publish the campaign that you created.
  4. Start Netscape Navigator 4.08.
  5. In Location, type http://myserver/retail/.
  6. Click Reload until the ad appears.
  7. Click the ad.
NOTE: The following are placeholders where:
  • myserver is the server where Commerce Server is installed.
  • myimage.gif is an actual .gif image on the server.
  • myhtml.htm is an HTML page to be displayed when the user clicks the advertisement.
Modification Type:MajorLast Reviewed:10/22/2003
Keywords:kbpending kbprb KB279045
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