XCON: How to Change the Account That Delivery Status Notifications Originate From (279027)

MORE INFORMATION

The From address of delivery status notifications is the account that contains the postmaster@domain.com SMTP address (where domain.com is your SMTP domain name). To change the name on the delivery status notifications, you can either change the display name of the account that contains the postmaster SMTP address, or associate the postmaster address with a different user account.

Changing the Display Name of the Administrator Account

This method changes the display name of the administrator account. This changes the name that appears in the From line of delivery status notifications. To change the Administrator display name:

1. Start the Active Directory Users and Computers Microsoft Management Console (MMC).
2. Locate and expand the Users container, and then double-click the Administrator account.
3. Click the E-mail Addresses tab, and then make sure that "postmaster@domain.com" exists as an SMTP address.
4. Click the General tab, and then change the Display Name to the name that you want to appear on delivery status notifications.
5. Click OK.

Any new delivery status notifications contain the new display name in the From line.

Changing the Account from Which Delivery Status Notifications Originate

This method changes the account from which the delivery status notifications originate. Use this method if you want to change the name that appears on the delivery status notifications, but you do not want to change the display name of the Administrator account. To change the postmaster account:

1. Open the Active Directory Users and Computers MMC.
2. Locate and expand the Users container, and then double-click the Administrator account.
3. Click the E-mail Addresses tab.
4. Click postmaster@domain.com, and then click Remove.
5. In the confirmation dialog box, click OK.
6. In the properties dialog box, click OK.
7. Locate the account that you want to make the new postmaster account, and then double-click that account.
8. Click the E-mail Addresses tab.
9. Click New, click SMTP Address, and then click OK.
10. Type postmaster@domain.com (where domain.com is your e-mail domain). This address should match the address that you removed in step 4.
11. Click OK to add the e-mail address
12. If you want to change the display name of the user account, click the General tab, and then change the Display Name.

Any new delivery status notifications originate from the display name of the account that you associated with the postmaster e-mail address.

NOTE: This change affects only delivery status notifications. This change does not affect non-delivery reports (NDRs), delivery receipts, or read receipts. NDRs, delivery receipts, and read receipts always originate from the System Administrator account.

For additional information, click the article number below to view the article in the Microsoft Knowledge Base: