Stop 0x0000001E in Win32k.sys When Using Animated Mouse Pointers (278999)

SYMPTOMS

When you are using animated mouse pointers in Windows 2000 with Terminal Services enabled, you may get receive the following error message on a blue screen when you log off:

Stop 0x0000001E (0xc0000005, 0xa009ddf0, 0x00000000, 0x0000003c)

CAUSE

This is a timing problem when you use animated mouse cursors on Windows 2000 with Terminal Server enabled. The problem is that the frames that make up the animated cursor are trying to be destroyed while they are still referenced by the mouse cursor. This can only occur when logging off from a remote client session.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version          Size       File name
   ----------------------------------------------------------
   5/31/2001   03:30p   5.0.2195.3649     222,480  Gdi32.dll
   5/31/2001   03:44p   5.0.2195.3660   1,641,360  Win32k.sys(uniprocessor)
   5/31/2001   03:32p   5.0.2195.3649     243,472  Winsrv.dll(uniprocessor)
   5/31/2001   03:30p   5.0.2195.3649     379,664  User32.dll
   5/31/2001   03:06p   5.0.2195.3660   1,641,360  Win32k.sys
   5/31/2001   03:32p   5.0.2195.3649     243,472  Winsrv.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.

MORE INFORMATION

For additional information about how to obtain a hotfix for Windows 2000 Datacenter Server, click the article number below to view the article in the Microsoft Knowledge Base:

265173 The Datacenter Program and Windows 2000 Datacenter Server Product

For additional information about how to install multiple hotfixes with only one reboot, click the article number below to view the article in the Microsoft Knowledge Base:

296861 Use QChain.exe to Install Multiple Hotfixes with One Reboot

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes