Encarta Language Learning Error Message: ELL Caused an Invalid Page Fault in Module Kernel32.dll (278747)

RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install the latest video driver for your video adapter.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

If you install the latest video driver for your video adapter, and the issue continues to occur, reduce graphics hardware acceleration:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Performance tab, and then click Graphics.
4. Move the Hardware Acceleration slider until it is one notch to the right of None (the Basic acceleration setting).
5. Click OK, and then click Close.
6. When you are prompted to restart the computer, click Yes.NOTE: If you encounter any problems after you reduce graphics hardware acceleration, follow these steps to restore graphics hardware acceleration to the original setting:
   
   1. Restart Windows in Safe mode. To do this, follow the appropriate steps for your operating system.

      Microsoft Windows 98 or Microsoft Windows Millennium Edition

      Restart your computer, press and hold down the CTRL key when your computer completes the Power On Self Test (POST), and then select Safe Mode from the Startup menu.

      Microsoft Windows 95

      Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Safe Mode from the Startup menu.
   2. When Windows starts in Safe mode, click OK.
   3. Repeat steps 1 through 6, but in step 4 move the Hardware Acceleration slider back to its original position.