SYMPTOMS
This update resolves a number of issues that affect the
online-update functionality of Microsoft Windows Millennium Edition (Me) Help
and Support.
For additional information
concerning the Windows Me Help and Support Update, click the article number
below to view the article in the Microsoft Knowledge Base:
299014 Help and Support Update Hangs During Reboot
RESOLUTION
A
supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.
To resolve this
problem immediately, download the fix by clicking the download link later in
this article or contact Microsoft Product Support Services to obtain the fix.
For a complete list of Microsoft Product Support Services phone numbers and
information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional determines
that a specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question.
To download the Help and
Support update, visit the following Microsoft Web site:
NOTE: This link opens the Microsoft Windows Update Web site for the
version of Windows that you are running. To access the Microsoft Windows Update
Web site for Windows Me, you must be running Windows Me.
Release Date: November 2000
For
additional information about how to download Microsoft Support files, click the
following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most
current virus-detection software that was available on the date that the file
was posted. The file is stored on security-enhanced servers that help to
prevent any unauthorized changes to the file.
The English version of this fix should have the
following file attributes or later:
Date Time Version Size File name
------------------------------------------------------
10/17/00 3:19pm 4.90.3002 495,888 Helpctr.exe
11/20/00 4:11pm 4.90.3002 241,936 Hcupdate.exe