Windows 98-based computer cannot save file in Windows 2000 shared folder (278456)


The information in this article applies to:

  • Microsoft Windows 98
This article was previously published under Q278456

SYMPTOMS

When you attempt to save a file in a shared folder on a Microsoft Windows 2000-based server, the program that you are using (such as a word processor) may indicate that a file permission error has occurred. For example, Microsoft Word 2000 may display the following error message:
Word cannot complete the save due to a file permission error.
Note The update that is described in this article supercedes the updates that are listed in the "More Information" section of this article.

CAUSE

This behavior occurs because the client computer sends an incorrectly formed data packet to the server, which responds by resetting the connection to the shared folder.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this fix should have the following file attributes or later: 
   Date        Time    Version      Size     File name   Operating system
   ----------------------------------------------------------------------
   10/27/2000  07:13p  4.10.0.2153  165,461  Vredir.vxd  Windows 98

Note This update supercedes the updates that are listed in the "More Information" section of this article.

STATUS

Microsoft has confirmed that this is a problem in Windows 98 original retail release (version 4.10.1998) only if one of the updates described in the 'More Information' section has been installed..

MORE INFORMATION

Note This update supercedes the following updates for Windows 98 original retail release (version 4.10.1998). Any associated updates for Microsoft Windows 95, Microsoft Windows 98 Second Edition, and Microsoft Windows Millennium Edition are not affected by the problem described in this article.

235274 Possible data loss writing to network drive with no available disk space

235276 Dfs support in Windows 98 hangs the client for Microsoft Networks

238853 Cannot browse network neighborhood if PDC is on separate subnet

271754 Exception 0E in Vredir.vxd during CoCreateInstanceEx() on remote DCOM server

272594 Problems logging on to Windows 2000-based server or a Windows 2003-based server

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the following article number to view the article in the Microsoft Knowledge Base:

206071 General information about Windows 98 and Windows 98 Second Edition hotfixes

Note This update has been superceded as noted in the following Microsoft Knowledge Base article:

278558 Mapped drive access denied to Windows 2000-based server

Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbHotfixServer kbQFE kberrmsg kbprb kbQFE KB278456
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