XADM: Push Messages Generate NDR Shortly After You Configure a New Device (278450)

SYMPTOMS

When you are creating and provisioning a new device for a user, if a "Push" notification is sent immediately following this provisioning, the message may return the following non-delivery report (NDR):

Your message did not reach some or all of the intended recipients. Subject: Message Subject Sent: 01/1/2000 12:00 AM The following recipient(s) could not be reached: IMCEADAVNP-http+3A__WIRE2+2Ewirelesscorp+2Ecom_MMISNotify_Exchange2000EES_username_deviceid@DMI on 01/1/2000 12:00 AM The message reached the recipient's e-mail system, but delivery was refused. Attempt to resend the message. If it still fails, contact your system administrator. <server.domain.com #5.2.0>

CAUSE

This behavior may occur because of replication latency when you are adding a device for a user. The device information, which is stored in Active Directory, must replicate to other Active Directory domain controllers for the message to be delivered successfully. If the Mobile Information Server attempts to locate the address of the device by querying a domain controller that has not yet received this information, the NDR is sent and the message is not delivered.

RESOLUTION

Allow Active Directory replication to occur before you attempt to send notification messages to the newly configured device. The amount of time this takes is dependent on the size and topology of your Active Directory.