"Error 1308: Source File Not Found" error message when you update your client computer to Office 2000 SR1/1a (278425)

SYMPTOMS

After you update a Microsoft Office 2000 administrative installation point to Microsoft Office 2000 Service Release 1/1a and try to update your client computers from that installation point, you may receive the following error message:

Error 1308: Source File Not Found

This error message may appear several times for several different files.

CAUSE

The error message appears because the SR-1/SR-1a administrative update was performed without including the SHORTFILENAMES=TRUE command-line property. The Windows Installer (MSIEXEC.EXE) SR-1/SR-1a administrative update process automatically defaults to the long file name configuration, unless the SHORTFILENAMES=TRUE command-line property is used (that is, the default directory name is Program Files instead of PFiles).

The original administrative installation was created using Setup.exe /a, which defaults to short file names for backward compatibility; therefore, the update to Microsoft Office 2000 SR-1/1a also needs to include short file names. If the SHORTFILENAMES=TRUE switch is not used when the update to the administrative installation point is performed, the updated files are moved and installed into new long file name directories, and the original files in the short file name directories are not updated. Because the original installation of Office 2000 was performed from the short file name directories, the client update process tries and fails to locate the SR-1 updates in the short file name directories.

RESOLUTION

To resolve this issue, use one of the following methods appropriate for your situation.

Method 1

Create a new Microsoft Office 2000 administrative installation point from a CD-ROM that contains the full release of Microsoft Office 2000 SR-1/1a.
Update the clients from the new administrative installation point by using the following command line:
MSIEXEC.EXE /fvomus PathToNewAdministrative Installation\Data1.msi

Method 2

Re-create the Microsoft Office 2000 administrative installation point by using the original CD-ROM that contains the original release of Microsoft Office 2000.
Update the administrative installation point with the Microsoft Office SR-1/1a update. You can download the update from the following Microsoft Web site:
http://www.microsoft.com/office/ork/2000/appndx/toolbox.htm#o2sr1au
Or, you can obtain the update on the July 2000 PC APPS COMBO Select CD -- 05A10007, using the following command line:
msiexec /p PathToSR1aMSP\NameofSr1aMSPfile.MSP /a PathToNewAdministrative Installation\NameOfMSIFile.MSI SHORTFILENAMES=TRUE /qb /L* PathToLogFile\NameOfLogFile
Update the clients from the new administrative installation point by using the following command line:
MSIEXEC.EXE /fvomus PathToNewAdministrative Installation\Data1.msi

MORE INFORMATION

For more information about the deployment of the Microsoft Office 2000 SR-1/1a update, visit the following Office Resource Kit Web site:

http://www.microsoft.com/office/ork/2000/journ/SR1Installation_1.htm

For additional information about command-line switches that can be used with Microsoft Office 2000, click the following article number to view the article in the Microsoft Knowledge Base:

202946 OFF2000: Setup command-line switches for Office 2000

For additional information about the use of long file names, click the following article number to view the article in the Microsoft Knowledge Base:

261469 OFF2000: Administrative installation folder increases significantly in size