Event ID 4097 message occurs if you run the Move Mailbox wizard (278407)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q278407

SYMPTOMS

If you use the Move Mailbox wizard in Exchange Server, the following event ID message may be logged in the application event log in Microsoft Event Viewer:

Event ID: 4097
Source: Dr. Watson
Description
The application, exe\store.dbg, generated an application error. The error occurred on 10/24/2000 @ 9:41:42.854. The exception generated was c0000005 at address 780015cc (wcslen).

CAUSE

This issue may occur if there is a remote procedure call (RPC) problem on the Exchange Server computer.

RESOLUTION

To resolve this issue, make sure that Microsoft Windows NT 4.0 Service Pack 6a (SP6a) is installed on the server.

MORE INFORMATION

If this issue continues to occur after you apply Windows NT SP6a, contact Microsoft Product Support Services (PSS). For information about how to contact PSS, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Before you contact PSS, make sure that you have the following information available to send to the support professional:
  • The Drwtsn32.log from the %SystemRoot% folder
  • A Winmsd report
  • A Pstat.exe report
For more information about the issues that are resolved in SP6a, click the following article numbers to view the articles in the Microsoft Knowledge Base:

241211 List of bugs fixed in Windows NT 4.0 Service Pack 6/6a (Part 1)

244690 List of bugs fixed in Windows NT 4.0 Service Pack 6/6a (Part 2)

For more information how to obtain the latest Windows NT 4.0 servicepack, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to obtain the latest Windows NT 4.0 service pack

Modification Type:MajorLast Reviewed:11/7/2005
Keywords:kbprb KB278407
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