SMS: Component Status Summarizer Reports "Stopped" for Remote Site Systems (278334)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q278334

SYMPTOMS

When you view the Component Status section in the Microsoft Systems Management Server (SMS) Administrator console, remote site systems may report incomplete or incorrect information. The State value may be set to Stopped, and no information may be reported for the Next Scheduled, Last Started, and Last Message values.

The Component Status Summarizer log (Compsumm.log) reports messages similar to:
Warn>: Received a status message from SMS_EXECUTIVE, a non-SMS component on SERVER1. Ignoring message. $$SMS_COMPONENT_STATUS_SUMMARIZER
Warn>: Received a status message from SMS_INBOX_MANAGER_ASSISTANT, a non-SMS component on SERVER1. Ignoring message.
$$SMS_COMPONENT_STATUS_SUMMARIZER

CAUSE

This issue can occur because the Component Status Summarizer does not report status for remote site systems that have been added manually through the Site Systems node within the SMS Administrator console, and that contain a lowercase server or share name.

WORKAROUND

To work around this issue, always enter remote site systems server or share names in all uppercase letters. For example, when you add a remote Client Access Point (CAP) server called "Server1," type the server name as SERVER1 (not Server1 or server1).

If a site system already exists with a lowercase name, follow these steps:
  1. Remove any shares or disable all site system roles from the server.

    IMPORTANT: Do not disable the Systems Management Server Component Server role; this role cannot be removed from the server.
  2. Delete the server from the Site Systems node.
  3. Re-create the server or share with an uppercase name.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
Modification Type:MinorLast Reviewed:1/14/2006
Keywords:kbBug kbCAP kbConfig kbnofix kbServer kbsmsAdmin kbStatSum KB278334
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