XADM: Dr. Watson Message on store!OMSG::EcMakeRTFFromBody (278293)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
  • Microsoft Exchange Server 5.5 SP3
  • Microsoft Exchange Server 5.5 SP4
This article was previously published under Q278293

SYMPTOMS

An Exchange Server 5.5 computer may stop responding (crash) with a Dr. Watson message when it encounters a message with an empty message body.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.5 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information Store

File nameVersion
Store.exe5.5.2654

NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

244976 XADM: Event ID 1197 and 1005 When Starting the Information Store

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The following stack dump may be observed: 

State Dump for Thread Id 0x181

eax=00000000 ebx=70d111b0 ecx=70d111b0 edx=00000001 esi=70d111b0 edi=00000000
eip=00508343 esp=0182f8f0 ebp=00000000 iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000246


function: OMSG::EcMakeRTFFromBody
        00508329 53               push    ebx
        0050832a 55               push    ebp
        0050832b 56               push    esi
        0050832c 8bf1             mov     esi,ecx
        0050832e 33ed             xor     ebp,ebp
        00508330 57               push    edi
        00508331 8b862c010000     mov     eax,[esi+0x12c]        ds:70d112dc=00000000
        00508337 896c2424         mov     [esp+0x24],ebp         ss:0275e2f7=????????
        0050833b 896c2414         mov     [esp+0x14],ebp         ss:0275e2f7=????????
        0050833f 896c2418         mov     [esp+0x18],ebp         ss:0275e2f7=????????
FAULT ->00508343 8b4018           mov     eax,[eax+0x18]         ds:00f2ea06=????????
        00508346 896c2410         mov     [esp+0x10],ebp         ss:0275e2f7=????????
        0050834a 3db0040000       cmp     eax,0x4b0
        0050834f 896c241c         mov     [esp+0x1c],ebp         ss:0275e2f7=????????
        00508353 0f84de000000     je      OMSG::EcMakeRTFFromBody+0x111 (00508437)
        00508359 8bc8             mov     ecx,eax
        0050835b e8f997efff       call    CpidRawFrom12bit (00401b59)
        00508360 50               push    eax
        00508361 e8a3daf3ff       call    WinCpidFromCpid (00445e09)
        00508366 8bd8             mov     ebx,eax
        00508368 0d00800010       or      eax,0x10008000
        0050836d 8d4c2428         lea     ecx,[esp+0x28]         ss:0275e2f7=????????

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
0182f918 0042b2e2 0042b2f2 00000000 00000000 00000000 store!OMSG::EcMakeRTFFromBody [omap]  (FPO: [EBP 0x00000000] [1,8,4])
0182f964 0043f9f6 11768c50 70d111b0 00000000 00000000 store!OMSG::EcDoRTFPropSync [omap]  (FPO: [EBP 0x00000000] [0,12,4])
0182f9b4 005f7d01 0182fa14 0182fa0c 0182fa58 704f9d30 store!OMSG::EcDeliver [omap]  (FPO: [EBP 0x11768c50] [6,15,4])
0182fc40 005f5cc2 1187bd04 013bd9f8 00000000 00000001 store!EcDoDeliverMessage_66941Index_574te_1048 [omap]  (FPO: [EBP 0x00000001] [11,152,4])
0182fdb4 004d3a85 11768c50 1176ae28 11877c04 0182fe04 store!EcDeliverMessage [omap]  (FPO: [EBP 0x00000000] [6,77,4])
Modification Type:MinorLast Reviewed:10/6/2005
Keywords:kbHotfixServer kbQFE kbbug kbExchange550preSP4fix kbExchange550preSP5fix kbfix kbQFE KB278293
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