SMS: IntelliPoint Mouse Driver 3.1 or 3.2 Causes Keyboard Problems with Remote Control Client Agent in SMS 2.0 (278205)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0 SP2
This article was previously published under Q278205
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When a Microsoft Windows NT 4.0-based or Microsoft Windows 2000-based computer is configured to use the Microsoft IntelliPoint version 3.1 or 3.2 mouse software, the following symptoms may occur:
  • The NUM LOCK and CAPS LOCK keys do not function after a Systems Management Server (SMS) client (with the Remote Control Client agent enabled) is restarted twice.
  • The keyboard is reset to a 101-key keyboard.

WORKAROUND

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To work around this issue, edit the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Kbstuff

Change the TAG value from its current setting (usually 3) to 5, and then restart the computer to restore normal functionality.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.
Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbenv kbHardware KB278205
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