XADM: Mail May Be Lost During MoveUser Between Two Exchange Server 5.5 Computers by Means of Exchange 2000 Server (277911)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q277911

SYMPTOMS

When you move a user from one Exchange Server 5.5 computer to another by means of a Microsoft Exchange 2000 server, mail sent during the move may be lost. You may not receive a non-delivery report (NDR) for the messages that are lost.

CAUSE

The logs indicate that the following steps occur automatically in a MoveUser operation:
  1. A new mailbox for the moved user is created on the destination server.
  2. A different thread in the information store delivers a message to the newly created mailbox.
  3. The administrator tool sets the InTransit flag on the mailbox that was created in step 1.
  4. All delivery threads deliver mail for this new mailbox in the InTransitFolder instead of the actual folder.
  5. After the move is finished, the InTransit flag is removed, and the InTransitFolder is flushed to the new mailbox.
  6. A message arriving at Step 2 is missing, as it is delivered after the mailbox is created, but before it is tagged as in transit.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Modification Type:MajorLast Reviewed:10/2/2003
Keywords:kbbug kbExchange550preSP4fix kbfix kbQFE KB277911
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