OL2000: Outlook 2000 Offline Folder Settings Are Not Available. (277780)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

After you install Outlook 2000, all Offline folder settings are absent. On the Tools menu, click Options, click Mail Services, and the Enable Offline Access check box is blank. On the Tools menu, click Services, click Microsoft Exchange Server, click Properties, click the Advanced tab, and both the Enable Offline Use check box and the Offline Folder File Settings button are not present.

NOTE: These settings are not available if you use Terminal Services to run Outlook 2000. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

242195 Terminal Services Does Not Support Outlook Offline Storage

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this problem, change the value data on the following registry key and subkeys to 3:

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Outlook\OST\NoOST

To set the registry key to the correct setting:

Click Start, and then click Run.
In the Open box, type regedit.exe, and then click OK.
Locate and click the following registry key:
HKEY_CURRENT_USER/Software/Microsoft/Office/9.0/Outlook/OST
In the right side, double-click NoOST to open the Edit DWORD Value dialog box.
In the Value data dialog box, change the value to 3.
Click OK.
Click Exit on the Registry menu.

MORE INFORMATION

The NoOst registry value specifies whether or not an OST key is created at startup. The following parameters are available:

0 = an offline store is set up by default and used for calendar caching. You are allowed to enable offline access and use the offline store. This is the same as the absence of the OST key and NoOST entry.

1 = an offline store is set up by default and used for calendar caching. You are not allowed to enable offline access and use the offline store. The options in the Microsoft Exchange Server properties are not available.

2 = an offline store is not set up by default and you are not allowed to enable offline access and use the offline store. The options in the Microsoft Exchange Server properties are not available.

3 = an offline store is not set up by default and you are allowed to enable offline access and use the offline store.