Services Access Violation Because of Heap Damage (277776)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q277776

SYMPTOMS

On a server that hosts RPC server based programs, the Remote Procedure Call (RPC) service may stop responding to requests, and you may receive the following error message on the server console:
Error 1723: The RPC server is too busy to complete this operation.
When you receive this error message, the server console may appear to stop responding (hang), but the server responds to a TCP/IP ping. Also, network connections that are created with the net use continue to function, but new connections may not succeed.

CAUSE

This problem can be caused by a heap damage problem in Services.exe that results in an access violation error message. The problem causes the RPC service to be unable to dispatch work to RPC programs that are running on the server.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows NT 4.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:
   Date      Time           Size      File name     Platform
   ---------------------------------------------------------
   11/27/00  10:50p         602,384   Rpcrt4.dll    Alpha
   11/27/00  10:52p         343,312   Rpcrt4.dll    Intel

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/12/2005
Keywords:kbHotfixServer kbQFE kbbug kbenv kberrmsg kbfix kbQFE KB277776
©2004 Microsoft Corporation. All rights reserved.