Ntbackup Cannot Restore from Backup Sets That Are Located on a Second Tape in a Continuation Sequence (277701)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional

This article was previously published under Q277701

SYMPTOMS

If you try to restore a backup that is located on multiple tapes, the restoration may not work. Ntbackup.exe may request tape 1, eject tape 1, and then request tape 1 again. You may then receive the following error message:

Error: An inconsistency was encountered on the requested media.

CAUSE

When the tapes were changed, an incorrect value was returned. This causes Ntbackup to incorrectly identify the tape it requested.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later:

   Date        Time    Version         Size     File name
   ---------------------------------------------------------
   10/24/2000  06:20p  5.0.2195.2552 1,162,512  Ntbackup.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

NOTE: Another hotfix version of NTbackup.exe for Windows 2000 is available. See the following Knowledge Base Article for more information on this hotfix:

267574 Scheduled Backups Fail on Standalone Tape Drives After Changing Media

NTbackup.exe contained in Q267574_W2K_SP2_x86_en.EXE (hotfix referenced in Q267574) is dated 8/5/2000 11:44 AM. File size is 1,162,000 bytes.

It is recommended that the newest hotfix be used in either situation where the NTbackup.exe hotfix is needed.

Modification Type:	Minor	Last Reviewed:	9/26/2005
Keywords:	kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB277701