OL98: How to Troubleshoot Active Setup Problems in Windows 98, 98 SE or ME (277552)

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The following are the error messages or symptoms that you may experience when you try to start Outlook 98:

• Outlook stops responding (hangs).
• You receive an invalid page fault in the Kernel32.dll.
• You receive an invalid page fault in module <unknown>.
• The program quits when other error messages are acknowledged.
• Setup states that items were not installed after completion.
• You receive errors when you try to add components.
• Setup tries to connect to the Web installation site even if you specified Setup to run from your CD-ROM.

These error messages or symptoms indicate that your Outlook 98 installation is damaged or incomplete. The following are the most common causes of these behaviors:

• An anti-virus program was running when you ran Outlook 98 Active Setup.
• You installed Outlook in a Windows 2000 user profile that had insufficient permissions or the first run of Outlook was in the same user profile that you used for the installation.
• Other programs may have been running that used system resources required for Active Setup.
• Internet Zone Security is set to the highest level.
• Inaccurate information was written to the Setup log files.
• Files were damaged in the download process if you installed them from the Web.

Use the steps in this section to successfully set up Outlook.

Step A: Close All Error Messages, Programs and Disable the Automatic Startup of Windows Applications and Services

1. Close all open error messages by clicking Cancel.
2. Close all programs.
3. Click Start, click Run, type msconfig, and then click OK.
4. Click the Startup tab, and then write down the names of all items that are not enabled (or checked). Click to remove the check marks from all other lines, except System Tray.
5. Click OK, and then click Yes when you receive the prompt to restart your computer.
6. After you restart your computer, press CTRL+ALT+DELETE to verify that the only programs that are running are Internet Explorer and Systray.
7. If your anti-virus or another program cannot be turned off from the Windows Task Manager or by disabling the service, uninstall it with the Add/Remove Programs icon in Control Panel. These programs provide protection from virus infection by preventing certain operating system resources from being updated and they may prevent a successful installation.NOTE: If you uninstall your anti-virus program, remember to reinstall it after you complete these steps.

Step B - Backup and Delete Certain Registry Keys

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


Use the Registry Editor to back up and remove each of these registry keys. To do this:

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Click to select one of the following two registry keys

   HKEY_CURRENT_USER\Software\Microsoft\Active Setup

   HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup

   and then click Export Registry File on the Registry menu.
4. In the File name box, type a unique name for the key, and then click Save. This will export the key to the location that you indicate in the Save In box. You can select your desktop as the destination.
5. Locate the following registry keys, right-click the registry key, and then click Delete:

   HKEY_CURRENT_USER\Software\Microsoft\Active Setup

   HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup

6. After you backup and delete both of the registry keys, close the Registry Editor and proceed with step C.

Step C: Rename the Setup Log Files

Click Start, point to Search, and then click For Files or Folders. Locate and rename the file extension of each of following files to a non-standard extension such as .old:

Step D: Rerun Outlook 98 Active Setup

1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click the Add/Remove Programs icon.
3. Click Microsoft Outlook 98, and then click Add/Remove.
4. Click Rerun Outlook 98 Setup, and follow the Setup Wizard instructions. When you receive the prompt to prevent the overwriting of newer files for related programs, click Install only newer components
5. Restart your computer.
6. Start Outlook and verify that it opens and runs successfully. If you receive error messages during setup or experience the same issue or get the same issue that caused you to start this process, skip step E and go to step F.

NOTE: If the steps were successful, verify the integrity of Internet Explorer 5, as Outlook 98 (which includes Internet Explorer 4.01) can overwrite some files that are used by Internet Explorer 5. Go to step G or H (depending on your operating system) and follow those steps as required.

Step E: Restore Automatic Startup of Windows Applications

After you successfully complete the setup, click Start, click Run, type msconfig, and then click OK. Click the Startup tab, and click to select the checkbox by the names of all the items that were enabled (or checked). Use the notes from step A to determine which items were not originally checked. Click OK, and then click Yes when you receive the prompt to restart your computer.

Step F: If You Received Errors During Outlook Setup, Startup or if Your Issue Has Not Been Resolved

If you receive one or more error messages while you try to run Active Setup or start Outlook, use the following steps:

1. Right-click the Internet Explorer icon on your desktop, and then click Properties.
2. On the General tab, click Delete Files in the Temporary Internet Files section, and then click OK.
3. On the Programs tab, click to select the Internet Explorer should check to see whether it is the default browser check box.
4. On the Security tab, set the security level to Low in the Internet zone section. This setting can be reset to a higher level after you complete this process.
5. Click Apply, and then click OK.
6. Change the file extension to rename the following files, if they exist:

   Active Setup.log
   Active Setup Log.txt
   Acmeeng.inf
   Outsetup.inf
   Jobexec.dll
   Advpack.dll
   Inseng.dll
   Mapi.dll
   Mapi32.dll
   Mapisp32.exe
   

7. Delete the following folders if they exist:

   Ixp000.tmp
   Acme000
   Acme001
   

8. Use the Registry Editor to delete the following registry keys:

   HKEY_CURRENT_USER\Software\Microsoft\Active Setup

   HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup

9. Double-click My Computer, and then right-click the C drive. Click Properties to view your free space. Setup may require up to 120 megabytes (MB) of free space, depending on the installation options, in addition to the normal free space requirements of your operating system. Microsoft Windows requires a range of free space on your Windows drive that is equal to the lesser of two times your random access memory (RAM), or 5 percent (%) of your drive C.

   187876 WINUP-Not Enough Free Disk Space to Install UpDate Components

10. Follow all of the steps that are outlined in step D to rerun Active Setup. After you complete the rerun of Active Setup, follow the steps outlined in step E to restore your startup programs.

Step G: How to Repair Internet Explorer 5 (Only if Windows 98 Is Your Operating System)

Follow these steps to repair Internet Explorer 5 if you suspect that Outlook 98 installed Internet Explorer 4 over your Internet Explorer 5.01, 5.01 Service Pack 1 (SP1), or 5.5 installation.

1. Click Start, point to Settings, and click Control Panel.
2. In Control Panel, double-click the Add/Remove Programs icon.
3. Click Microsoft Internet Explorer 5 and Internet Tools, and then click Repair Internet Explorer. Click Yes when you receive the prompt to restart your computer.

Step H: How to Repair Internet Explorer 5, (Only if Windows 98 Second Edition or Windows Millennium Edition Is Your Operating System)

Follow these steps to repair Internet Explorer 5 if you suspect Outlook 98 installed Internet Explorer 4 over your Internet Explorer 5.01, 5.01 Service Pack 1 (SP1), or 5.5 installation.

1. Click Start, and then click Run.
2. In the Open box, type the following command:

   rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files\Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

   NOTE: This command line is case sensitive.

For additional information on Outlook Setup, click the article numbers below to view the articles in the Microsoft Knowledge Base: