OL2002: The Changes That You Made in the Custom Maintenance Wizard Are Not Applied (276988)


The information in this article applies to:

  • Microsoft Outlook 2002
This article was previously published under Q276988
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you make changes with the Microsoft Office XP Custom Maintenance Wizard, your changes are not applied on the client computer.

CAUSE

This behavior occurs because the Office XP Custom Maintenance Wizard has already been run on the client computer.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.


To resolve this behavior, delete the following two registry keys

HKEY_CURRENT_USER\Software\Microsoft\office\10.0\User Settings

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\10.0\User Settings

and then run the Office XP Custom Maintenance Wizard again. To do this:
  1. Click Start, and then click Run.
  2. In the Open box, type regedit, and then click OK.
  3. Locate and click the first registry key.
  4. On the Registry menu, click Export Registry File, and then export the registry key to your desktop folder.
  5. Right-click the registry key, and then click Delete.
  6. Repeat step 3 through step 5 for the second registry key.
  7. Click Exit on the Registry menu.
Modification Type:MinorLast Reviewed:7/27/2006
Keywords:kbprb KB276988
©2004 Microsoft Corporation. All rights reserved.