Device Manager Reports Code 10 for Device and Does Not Assign an Available IRQ (276602)

SYMPTOMS

When you insert a Personal Computer Memory Card International Association (PCMCIA) adapter or add a new device, the device may appear in Device Manager with a black exclamation point (!) on a yellow field. The device properties may indicate a status of "Code 10," and may include the following the informational text or text that is similar to this text:

This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

Also, the device may not have been assigned an IRQ, even though one is available.

CAUSE

This problem can occur because when a new device is added to your computer, Configuration Manager must arbitrate the resources for the computer and attempt to assign resources to each device. However, during the rebalance process, a device may not receive a new allocation if its PCI IRQ Holder is not processed properly during the rebalance.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Date        Time    Version    Size   File name  Platform
---------------------------------------------------------------------------
22/11/2000  14:23  4.10.2224  69,594 Ios.vxd    Windows 98 Second Edition
22/11/2000  10:54  4.10.2227  65,919 Pci.vxd    Windows 98 Second Edition
27/11/2000  09:33             24,136 Mshdc.inf  Windows 98 Second Edition
29/08/2001  07:31  4.90.3004  70,539 Pci.vxd    Windows Millennium Edition

MORE INFORMATION

For additional information about a related hotfix and a known issue that can occur after you install the Q276602 hotfix, click the following article numbers to view the articles in the Microsoft Knowledge Base:

269185 Code 10 on Compact Flash Cards and an Available IRQ Is Not Assigned

810447 Long Delay Occurs When Entering Standby on Windows Me with Multiple Flash Storage Devices

For additional information about Windows Me hotfixes, click the following article numbers to view the articles in the Microsoft Knowledge Base:

295413 General Information About Windows Millennium Edition Hotfixes