Important This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that you
understand how to restore the registry if a problem occurs. For information
about how to back up, restore, and edit the registry, click the following
article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
INTRODUCTION
You can use the Internet Explorer Error Reporting tool to
report unrecoverable errors in Microsoft Internet Explorer (there are more
user-mode faults, such as, general protection faults or invalid page faults) to
Microsoft over the Internet for analysis. You can view details about the
problem and then choose whether to submit the fault information to Microsoft
over the Internet and restart Internet Explorer. If a known problem occurs, a
link is provided to a service pack, hotfix, or to a Microsoft Knowledge Base
article after sending the error report to Microsoft. If Microsoft has not
previously found or addressed the problem, the necessary information can be
transmitted to a Microsoft problem database for investigation. This information
can help determine potential problems that Microsoft needs to fix in future
Internet Explorer service packs.
The Internet Explorer Error
Reporting tool is included with all versions of Internet Explorer 5.5 Service
Pack 2 and 6 and is available from the following Microsoft Web site if you are
running Internet Explorer 5 or later on Microsoft Windows 98, Windows 98 Second
Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me), or Windows
2000:
Steps to download the Internet Explorer Error Reporting tool if
you are running Internet Explorer 5 - 5.5 SP1 on Microsoft Windows 98, Windows
98 Second Edition, Microsoft Windows NT 4.0, Windows Millennium Edition (Me),
or Windows 2000:
- On the Windows Update main page, select Product Updates.
- Scroll down the page to find Internet Explorer Error Reporting.
- Check the corresponding box, and then click Download at the top of the page.
Note The Internet Explorer Error Reporting (IEER) tool does not work in Windows XP or later versions.
Windows Error Reporting (WER) is used instead.
If WER is disabled and Internet Explorer encounters a fault, no notification will be displayed.
MORE INFORMATION
After you install Internet Explorer 5.5 SP2 or 6, Windows
XP, or the Internet Explorer Error Reporting tool for Internet Explorer 5.x and
restart your computer, you can immediately report errors to Microsoft over the
Internet if Internet Explorer experiences an unrecoverable error. When an
unrecoverable error occurs, you see the following dialog box instead of the
standard fault dialog box:
This dialog box contains the following information:
Microsoft Internet Explorer has encountered a problem
and needs to close. We are sorry for the inconvenience.
If you were
in the middle of something, the information you were working on might be
lost.
Restart Microsoft Internet Explorer.
Please tell
Microsoft about this problem.
We have created an error report that
you can send to help us improve Microsoft Internet Explorer. We will treat this
report as confidential and anonymous.
To see that data this error
report contains, click here.
Click
Send Error Report to report the problem to Microsoft over the Internet, or click
Don't Send to not report the problem.
At the time of reporting,
the Internet Explorer Error Reporting tool checks to see if the issue you have
encountered has already been fixed.
If a patch or workaround exists
for the specific issue you reported, the Internet Explorer Error Reporting tool
directs you to the appropriate Web site where you can download the patch or
workaround by displaying the following message:
Thank you for taking the time to report this problem.
Please follow the link below for information that may prevent this problem in the future.
Click
More Information to view information about the patch or workaround. If you are not
prompted to download a patch or workaround and you need support for the issue
that you reported, view the following Microsoft Web site for Internet Explorer
support options:
Note Because all error reports are confidential and anonymous,
Microsoft Support Professionals do not have access to any error report that you
have sent to Microsoft over the Internet. To view the data-collection policy
for Microsoft's Error Reporting service, view the following Microsoft Web site:
How to Disable Internet Explorer Error Reporting
To disable Internet Explorer Error Reporting, use one of the
following methods, depending on your computer.
Internet Explorer 6 for Windows XP
- Click Start, click Run, and then type sysdm.cpl in the Open box.
- Click Advanced, and then click Error Reporting.
- Click Disable error reporting to disable
both user and kernel-mode error reporting, or click to clear the Programs check box.
- Click OK two times.
Note Administrators can disable error reporting in Windows XP
Professional by setting
Report Errors to
Disabled in Group Policy Editor (Gpedit.msc) in the
Computer Configuration\Administrative Templates\System\Error Reporting folder.
Internet Explorer 5.5 SP2 or 6 for Windows 98, Windows 98 Second Edition, Windows Millennium Edition, Windows NT 4, Windows 2000
Warning If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own
risk.
In Registry Editor (Regedit.exe), create a
DWORD value called
IEWatsonEnabled and set it to
0 in the following registry key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main
Internet Explorer 5.0 - 5.5 SP1 (All Operating Systems)
To disable Internet Explorer Error Reporting, use the following
steps:
- Click Start, click Run, and then type appwiz.cpl in the Open box.
- In the list of installed programs, click Internet Explorer Error Reporting, and then click Add/Remove (in Windows 98, Windows Millennium Edition, or Windows NT 4.0) or Remove (in Windows 2000).
- Click OK.
Note Administrators can also redirect Internet Explorer Error
Reporting crashes to an internal server with Internet Explorer 6.
For
additional information about redirecting Internet Explorer Error Reporting
crashes to an internal server with Internet Explorer 6, click the following
article number to view the article in the Microsoft Knowledge Base:
310116
How to disable or redirect Internet Explorer Error Reporting
To troubleshoot this issue, see the following
Microsoft Knowledge Base articles to repair Internet Explorer:
194177 Description of the Internet Explorer Repair tool
318378 How to reinstall or repair Internet Explorer and Outlook Express in Windows XP
For information about crash report, visit the
following Microsoft Web site:
http://oca.microsoft.com/en/FAQ.aspx