Server Stops TCP Session That Is Waiting on a Zero-Size Window (276522)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
This article was previously published under Q276522

SYMPTOMS

If a Line Printer Remote (LPR) printer is offline (because it is out of paper) for about two hours, the print job that was being spooled to the printer when it went offline becomes corrupted.

CAUSE

If the printer remains offline for about two hours, the LPR server daemon times out the session to the printer. This causes the last print job that was being spooled to the printer to be truncated.

RESOLUTION

Windows NT

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date         Time    Size      File name   Platform
   ---------------------------------------------------
   11/29/2000   05:18   174,640   Tcpip.sys   Intel
   11/29/2000   05:16   308,688   Tcpip.sys   Alpha

Windows 2000

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English version of this fix should have the following file attributes or later: 
  Date        Time       Version       Size       File name
  -----------------------------------------------------------
  12/5/2000   07:12p   5.0.2195.3055   118,704    Afd.sys
  2/1/2001    10:19a   5.0.2195.3207   104,720    Msafd.dll
  1/17/2001   04:43p   5.0.2195.3163   311,472    Tcpip.sys
  12/5/2000   07:11p   5.0.2195.3055    16,240    Tdi.sys
  2/1/2001    10:19a   5.0.2195.2104    17,680    Wshtcpip.dll

STATUS

Windows NT

Microsoft has confirmed that this is a problem in Windows NT 4.0.

Windows 2000

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 3.
Modification Type:MinorLast Reviewed:9/26/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbnetwork kbWin2000sp3fix KB276522
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