OL97: Outlook Does Not Recognize a CMAK Connection (276386)


The information in this article applies to:

  • Microsoft Outlook 97
This article was previously published under Q276386

SYMPTOMS

If you use a Connection Manager Administration Kit (CMAK) networking connection to connect to the Internet, Outlook may not recognize the connection as valid.

Both Microsoft Outlook Express and Microsoft Internet Explorer can use the CMAK connection.

WORKAROUND

Use one of the following two methods to work around this behavior:
  • Open the CMAK connection before you start Outlook. If the connection is open, Outlook uses the CMAK connection and can send and receive messages.

    -or-

  • Delete the CMAK connection and uninstall the software that you used to create the connection. Then, configure a manual connection by using the Network and Dial-up Connection option.

How to Make a New Connection

To manually make a new network connection:
  1. Click Start, point to Programs, point to Accessories, point to Communications, and then click Network and Dial-up Connection.
  2. Double-click Make New Connection, and then complete the wizard to make a new connection.

How to Configure Outlook to Use the New Connection

  1. Start Outlook.
  2. On the Tools menu, click Services.
  3. On the Services tab, click Internet E-mail, and then click Properties.
  4. On the Connection tab, click your new connection in the Use the following Dial-Up Networking connection box.
  5. Click OK, and then click OK.

MORE INFORMATION

The Microsoft Network (MSN) version 5.1 uses a CMAK connection by default, so MSN users are likely to encounter this problem.
Modification Type:MajorLast Reviewed:11/9/2000
Keywords:kbprb KB276386
©2002 Microsoft Corporation. All rights reserved.