Help Documentation Error for Dial-Up Networking Error: 650 (276377)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q276377

SYMPTOMS

After you click the Help button on the following error message, you encounter multiple documentation errors in the "Reinstall Dial-Up Networking" step:
Disconnected from name of your connection
Dial-Up Networking was unable to complete the connection.
Error: 650
The computer you're dialing in to cannot establish a Dial-up Networking connection. Your server type setting might be incorrect. To fix this problem, contact your Internet Service Provider, or network administrator.

CAUSE

This problem occurs because the "Reinstall Dial-Up Networking" step contains several documentation errors and incorrect instructions. For example, the "To remove Dial-Up Networking" and "To reinstall Dial-Up Networking" steps instruct you to "open Network properties in Control Panel" instead of using the Add/Remove Programs tool, and the "To remove other Dial-Up Networking files" instructions must be performed in Safe mode because of protected system files.

RESOLUTION

To work around this problem:
  1. Do not click the Network properties link in the "To remove Dial-Up Networking" and "To reinstall Dial-Up Networking" steps. Instead, use the Add/Remove Programs tool in Control Panel:
    1. Click Start, point to Settings, and then click Control Panel.
    2. Double-click Add/Remove Programs.
    3. Continue to follow the instructions that are provided in Help, but read step 2 before you follow the "To remove other Dial-Up Networking files" steps.
  2. Start your computer in Safe mode before you follow the "To remove other Dial-Up Networking files" steps. To start your computer in Safe mode, restart your computer, press and hold down the CTRL key after your computer completes the Power-On Self Test (POST), and then choose Safe Mode from the Startup menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kbdocerr kbprb KB276377
©2004 Microsoft Corporation. All rights reserved.