Windows 2000 May Not Hibernate if You Install Windows Media Player 7 (276309)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
This article was previously published under Q276309 SYMPTOMS
When you install Microsoft Windows Media Player 7, your computer may not be able to use Hibernate mode or Standby mode. Although your computer appears to be hibernating, your computer may stop responding (hang).
CAUSE
This behavior can occur if you install the Adaptec compact disc recordable (CD-R) plug-in during the Windows Media Player 7 installation procedure.
RESOLUTION
To resolve this behavior, upgrade your Basic Input/Output System (BIOS). For information about how to upgrade your BIOS, contact the computer manufacturer.
If you do not want to update your BIOS, download Windows Media Player 7 from the following Microsoft Web site, and then click to clear the Adaptec CD-R Plugin check box during the installation procedure:
Note that if you are using a notebook computer, you should upgrade to the latest BIOS version before you install Windows 2000.
MORE INFORMATION
This behavior has been reported to occur on Gateway Solo 9300 and IBM ThinkPad 600 type 2645-850 computers.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
| Modification Type: | Major | Last Reviewed: | 9/11/2006 |
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| Keywords: | kbprb kbsound KB276309 |
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