Problems Connecting to AOL or Shutting Down Your Computer After You Use AOL with Windows Me (276197)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q276197

SYMPTOMS

If you use America Online (AOL) on a computer that is running Windows Millennium Edition (Me), you may experience any of the following symptoms:
  • When you try to connect to AOL for the first time, you may receive one of the following error messages during step 6 ("Connecting to America Online"):
    The access company failed to respond properly

    The access company failed to respond properly (6 A)

    The access network failed to properly respond

    The access network failed to properly respond (6 A)
    Note that your second dial-up attempt does work.

  • After you use AOL and you attempt to shut down your computer, your computer may not completely shut down. You may need to reset or restart your computer, but the main power button may not work.

RESOLUTION

According to AOL, the current workaround for this behavior is to install AOL version 6.0. Microsoft believes that this issue occurs because there is an error in the AOL 5.0 code. Currently, no fix has been posted by AOL.

MORE INFORMATION

Note that this issue is not resolved if you apply the hotfix from the following Microsoft Knowledge Base article:

272016 Cannot Stay Connected Using AOL with WDM Modem

For a list of frequently asked questions about AOL in Windows Me, see the following Microsoft Web site:

http://support.microsoft.com/support/windows/topics/winme/AOL/winmeaol.asp

Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kberrmsg kbprb kbProd2Web KB276197
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