PPT2001: PowerPoint Hangs or Error on Startup After You Modify the Formatting Toolbar (276040)


The information in this article applies to:

  • Microsoft PowerPoint 2001 for Macintosh
This article was previously published under Q276040

SYMPTOMS

After you customize a toolbar that contains the Font list, you may receive the following error messages the next time you start PowerPoint:
The application "Microsoft PowerPoint" has unexpectedly quit, because an error of type 2 occurred.

You should save your work in other open applications and restart the computer.

-or-

The application "Microsoft PowerPoint" has unexpectedly quit, because an error of type 3 occurred.

You should save your work in other open applications and restart the computer.

-or-

The application "Microsoft PowerPoint" has unexpectedly quit, because an error of type 10 occurred.

You should save your work in other open applications and restart the computer.

CAUSE

This problem occurs when the "PowerPoint Toolbars (9)" preferences file is damaged, which may occur when you modify or customize a toolbar that contains the Font list.

RESOLUTION

To prevent this problem from occurring, please download and install the Microsoft Office 2001 Service Release 1 file from the following Microsoft Web site:

http://www.microsoft.com/mac/downloads.aspx?pid=download&location=/mac/download/office2001/update_905.xml&secid=10&ssid=25&flgnosysreq=True

If you are currently receiving one of the error messages, your PowerPoint Toolbars (9) file is already damamged. To resolve this problem, delete the PowerPoint Toolbars (9) file, which resets PowerPoint to use your default toolbars. To do this, follow these steps:
  1. Quit all programs.
  2. Open the following folder:

    System Folder:Preferences:Microsoft

  3. Locate the "PowerPoint Toolbars (9)" file and drag it to the Trash.
  4. On the Special menu, click Empty Trash.
NOTES:

You can create a custom toolbar that includes the same functions as the Formatting toolbar, as long as you do not include the Font list on the toolbar. Any time you include the Font list on a toolbar, you experience this problem.

If the computer is set up for multiple users, more than one PowerPoint Toolbars (9) file may exist. In this scenario, if removing the first PowerPoint Toolbars (9) file does not resolve this issue, please search for additional PowerPoint Toolbars (9) files on the computer.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2001 for Mac Service Release 1.

MORE INFORMATION

For additional information about the Office 2001 Service Release, click the article number below to view the article in the Microsoft Knowledge Base:

294949 OFF2001: Readme for Microsoft Office 2001 for Mac Service Release 1 (SR-1)

Or, visit the Microsoft MacTopia Web site (http://www.microsoft.com/mac) for any additional updates.
Modification Type:MajorLast Reviewed:8/4/2006
Keywords:kbbug kbfix KB276040
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