Adobe Acrobat buttons are missing or you receive an error message after you upgrade to Word (276001)

SYMPTOMS

After you upgrade to Microsoft Word 2002 or Microsoft Office Word 2003, and you have Adobe Acrobat installed, you may experience either of the following symptoms:

The Create a PDF File and Configure PDF Options buttons may be missing from the toolbar.
If the Create a PDF File and Configure PDF Options buttons appear on the toolbar, you either receive no response when you click them, or you receive the following error message:
The macro cannot be found, or the macro has been disabled because of your Macro security settings.

Note This problem can occur with the PDF Maker add-in and Adobe Acrobat PDF Writer (version 3.x), which may have been installed with Adobe PageMaker 6.5.

RESOLUTION

To resolve this problem, reinstall the add-in. When you reinstall the add-in after your version of Word has been installed, the issue may be resolved.

If the issue still occurs, then upgrade your version of Adobe Acrobat PDF Maker add-in and Adobe Acrobat PDF Writer. For more information, please contact Adobe Systems, Inc.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

For information about how to contact Adobe Systems, Inc., click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.