XFOR: Notes Addresses Are Deleted If a Mapping Rule Does Not Work (274786)

SYMPTOMS

If you modify the Mapnotes.tbl file to send attributes from Exchange Server to the Lotus Notes Server field, and that field is not present in the Notes database, the addresses in the Notes address book may be deleted if you request a full reload. The following error messages may be logged in the connectivity logs:

LME-NOTES-DXA(01b1) 1 64099:Error {Not found} detected when Writing Note and LMD >> dxanotes(764)

LME-NOTES-DXA(01b1) 2 64073:Error {Not found}: While processing Transaction 8943 >> dxanotes(463)

CAUSE

This problem can occur during directory synchronization (dirsync) from Exchange Server to Notes if a new field that did not previously exist in Notes appears in the mapping rules; in that case, the Notes entry is not updated at all. Because a full reload from Exchange Server to Notes forces the data to replicate to Notes, Notes determines that the entries that are not updated or created have disappeared from the address book, and deletes those entries.

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

WORKAROUND

To work around this problem, make sure that the mapping rules are correct before you change the production .tbl files.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

249878 XFOR: Notes Dirsync Does Not Catch All Changes While Using Mapping Rules

250400 XFOR: DXANOTES Writes Mail Server Data to the Personal Document of the Target Address