MCPS: Call Manager Does Not Answer Incoming Calls (274777)


The information in this article applies to:

  • Microsoft Cordless Phone System 1.0
This article was previously published under Q274777

SYMPTOMS

When you receive an incoming call, Microsoft Call Manager may not answer the call.

CAUSE

This behavior can occur, if one or more of the following conditions are true:
  • Distinctive ringing is turned on in Call Manager and you have not purchased this service from a telephone company.
  • The Answering Machine feature in Call Manager is turned off.
  • The phone line that you are using for the Microsoft Cordless Phone System may be shared with another telephony device.
  • The number of rings after which the telephone is configured to answer is too high.
  • The telephone line may be faulty.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Turn Off Distinctive Ringing

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Modems.
  3. Click Microsoft Voice Only Software Modem, and then click Properties.
  4. Click the Distinctive Ring tab.
  5. Click to clear the This phone line has Distinctive Ring services check box.
  6. Click OK, and then click Close.

Turn On the Answering Machine Feature

  1. In Call Manager, click Options, and then click Phone Settings.
  2. Click the Answer tab.
  3. Click to select the Answering system on check box.
  4. Click OK.

Make Sure the Cordless Phone System Is Not Sharing the Telephone Line

From the back of the Cordless Phone System base, follow the telephone cord to the telephone jack on the wall.

If another device or a telephone line splitter is between the Cordless Phone System and the telephone jack, remove the devices and connect the telephone cord directly from the Cordless Phone System to the telephone jack.

Configure the Number of Rings

  1. In Call Manager, click Options, and then click Phone Settings.
  2. Click on the Answer tab.
  3. Under Toll Saver, configure the number of rings after which you want the telephone to answer. For example, if you configure both options to 2, the answering machine answers the telephone after two rings.
  4. Click OK.

Make Sure That the Telephone Line Works Correctly

  • Connect a different telephone to the telephone jack on the wall and verify that the telephone works correctly.
  • Plug in a different telephone cord to the Cordless Phone System.
  • Plug the Cordless Phone System into a different telephone jack.

Uninstall and Reinstall the Call Manager Software

Uninstall and reinstall the Call Manager software.
Modification Type:MajorLast Reviewed:11/12/2001
Keywords:kbHardware kbprb KB274777
©2002 Microsoft Corporation. All rights reserved.