Microsoft Reader Error Message: Activation Error (274776)
The information in this article applies to:
- Microsoft Reader version 2.0
- Microsoft Reader for Tablet PC
This article was previously published under Q274776 SYMPTOMS When you attempt to activate Microsoft Reader, you may
receive the following error message: Activation Error
When you attempt to login to your Passport account through
Reader, it will take you back to the first Activation page asking you to sign
in again. You have a Passport, but when you click YES on the Passport site,
you keep receiving the same question. CAUSE This behavior can occur if either of the following
conditions is true:
- You are currently signed in to a Microsoft Passport
account.
- You connect to the Internet through a firewall or proxy
server.
- Your Temporary Internet files or Cookies have become
corrupt.
RESOLUTION To resolve this issue, use the following methods in the
order in which they are presented. Delete Your Password Cookie You may have to delete your Passport cookie to activate Microsoft
Reader. To remove Passport cookies, follow these steps: Internet Explorer- On the Tools menu, then Internet Options.
- Under Temporary Internet files, click Settings.
- Click the View Files button.
- Right click and delete the following files:
[YourName]@passport.com
[YourName]@passporttest.com
Cookie:[your name]@das.microsoft.com/
Cookie:[your name]@passport.com/
Cookie:[your name]@passport.com/ppsecure
- Close all your browser windows, and reopen your browser to:
Netscape Navigator- Close all Netscape instances.
- Use Notepad to edit the following:
[Netscape Install Drive]:\Program Files\Netscape\Users\[your name]\cookies.txt.
- Remove all lines that start with "passport.com" and
"das.microsoft.com."
- Reopen your browser to:http://das.microsoft.com/activate
If the issue continues to occur, proceed to the next method. Temporarily Bypass Your Firewall or Proxy Server Settings To temporarily bypass your firewall or proxy server settings:
- Click Start, point to Settings, and then click Control Panel.
- Double-click Internet or Internet Options.
- Click the Connections tab.
- Click LAN Settings.
- Click to clear the Automatically detect
settings check box, and then click OK.
- Click OK.
- Activate Microsoft Reader.
If you activate
Microsoft Reader successfully, repeat the previous steps to restore the
original setting of the Automatically detect settings check
box.
If the issue is not resolved, contact your Internet Service
Provider (ISP) or system administrator to inquire about how to temporarily
bypass any firewalls or proxy servers for your Internet connection. After you
activate Microsoft Reader, restore the original firewall or proxy server
settings for your Internet connection.
Clear Out Temporary Internet Files and Delete All Cookies Follow the steps below to clear out Temporary Internet Files, and
delete all cookies.
- Right-click on the Internet Explorer Icon on your desktop
and click Properties.
- Click the Delete Files button, and click to check the box to delete Offline Files. Click
OK. NOTE: This may take a while.
- Click Settings, click View Files, click Edit, click All, click File, and then click Delete.
- Close this window, and click OK on the Settings Window.
- Click the Clear History Button, and then click Yes to clear your history.
- Now connect to
http://www.passport.com, log in,
then log out again so you are not signed in to Passport. Next, open
http://das.microsoft.com/activate/en-us/default.asp
in Internet Explorer, and go through the process to activate Reader
again.
Modification Type: | Minor | Last Reviewed: | 9/16/2005 |
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Keywords: | kberrmsg kbprb kbsetup KB274776 |
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