"The Page Cannot Be Displayed" Error Message After You Upgrade to Windows Millennium Edition (274498)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q274498
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you attempt to browse the Internet by using a fully qualified domain name (such as www.microsoft.com), you may receive the following error message:
The page cannot be displayed
If you are using America Online (AOL), the error message may be:
No page to display or action cancelled
Note that you may be able to browse the Internet by using an Internet Protocol (IP) address.

CAUSE

This behavior can occur for either of the following reasons:
  • Internet Connection Sharing (ICS) was installed but not configured before you upgraded to Windows Millennium Edition (Me).
  • Several Internet service providers (ISPs) modified the Winsock2 section of the registry.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:
  1. Check to see if the IcsLocalDomainName value exists in the registry. The IcsLocalDomainName value is located in the following registry key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\MSTCP

    If the value does exist, remove it by using any of the following methods. If the value does not exist, skip to step 2.

    1. Click Start, point to Settings, click Control Panel, and then double-click Network.
    2. Click Internet Connection Sharing, click Remove, click OK, and then click OK. If you are prompted to reboot the computer, do so.
    3. Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs.
    4. Click the Windows Setup tab, click Communications, click Details, click to clear the Internet Connection Sharing check box, and then click OK.
    5. Double-click My Network Places on your desktop, and then run the Home Networking Wizard. If you are prompted to reboot your computer, do so.

      Note that you can click No, this computer does not use the Internet and No, do not create a Home Networking Setup disk if you do not want to complete the Home Networking Wizard to configure your ISP and your internal network adapter.
    6. Locate and click the following registry key, and then delete the IcsLocalDomainName value:

      HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\MSTCP

  2. Locate and click the following registry key, and then delete the Winsock2 registry key:

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

    When you remove this registry key, any incorrect entries that may be causing Domain Name System (DNS) errors are removed.
  3. Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs.
  4. Click Communications on the Windows Setup tab, click Details, click to clear the Dial-Up Networking check box (if it is selected), click OK, and then click OK. If you are prompted to reboot your computer, click No.
  5. Click Start, point to Settings, click Control Panel, double-click Add/Remove Programs.
  6. Click Communications on the Windows Setup tab, click Details, click to select the Dial-Up Networking check box, click OK, and then click OK. If you are prompted to reboot your computer, click Yes.
Note that when you click to clear or click to select the Dial-Up Networking check box, the Winsock2 registry key to is rebuilt.

MORE INFORMATION

For additional information about Page Cannot Be Displayed error messages in Windows Me, click the article numbers below to view the articles in the Microsoft Knowledge Base:

241344 Error Message: The Page Cannot Be Displayed

265245 Err Msg When You Click Links on Frames Pages

259818 The Page Cannot Be Displayed Message on ICS Client

248238 ICS Does Not Route IP Packets with Mismatched Static IP Address

230206 Err Msg: The Page Cannot Be Displayed

229974 Connection Error Messages When You Use ICS with an FQDN

238550 Cannot Browse the Internet Using Internet Explorer While Connected to AOL

For additional information about Internet Connection Sharing, click the article number below to view the article in the Microsoft Knowledge Base:

234815 Description of Internet Connection Sharing

Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kb3rdparty kbenv kberrmsg kbprb kbProd2Web KB274498
©2004 Microsoft Corporation. All rights reserved.