Computer May Not Restart After Unsuccessful System Restore with Drive Overlay Software Installed (274460)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
This article was previously published under Q274460

SYMPTOMS

After you use the System Restore tool to restore a restore point to revert the computer to a previous state, the computer may not restart.

CAUSE

This issue can occur if the restore point does not restore your computer correctly and the hard disk uses drive overlay software.

RESOLUTION

To resolve this issue, contact the manufacturer of the drive overlay software to determine how to restart the computer from a Startup disk while using the drive overlay software.

The Windows Millennium Edition (Me) Startup disk contains a program that is designed to automatically undo an unsuccessful restore point in most circumstances, allowing the computer to restart successfully as though the unsuccessful restore did not occur.

MORE INFORMATION

When the issue that is described in this article occurs, the Windows Me startup (splash) screen is not displayed. Restarting the computer from the Windows Me Startup disk and using the dir command on drive C does not show the expected files and folders. In addition, when you examine the computer's partitions by using option 4 (Display Partition Information) in the Fdisk tool, the drive C partition is is displayed as using "Unknown file system."

For additional information about drive overlay software and the Windows Me Startup disk, click the article number below to view the article in the Microsoft Knowledge Base:

186057 How to Tell If Drive Overlay Program Is Installed in Windows

245162 Cannot Access Hard Disk After Booting from Floppy Disk

264578 Ebdundo.exe Does Not Do Anything When Run from Startup Disk

For information about how to contact the manufacturer of the drive overlay software, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Modification Type:MinorLast Reviewed:9/28/2004
Keywords:kb3rdparty kbprb KB274460
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