PUB2000: Cannot Set Line Screens When You Print to an HP LaserJet 5000 Printer (274375)

SYMPTOMS

If your computer is running one of the following operating systems

Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows Millennium Edition (Me)

you cannot set the line screens when you print to a Hewlett-Packard LaserJet 5000 printer from Microsoft Publisher 2000.

You cannot set the frequency (LPI) or the angle (degrees).

Regardless of the settings that you select in the Properties dialog box for the printer or in the Advanced Print Settings dialog box in Publisher 2000, the frequency is always printed at 106 LPI.

CAUSE

This behavior occurs because the PostScript Printer Definition (PPD) file that the HP LaserJet 5000 printer installs on the operating systems listed in the "Symptoms" section of this article does not support the PostScript line screen command that Publisher 2000 uses.

The installer for the HP LaserJet 5000 printer installs the HP5000_4.ppd file on these operating systems.

RESOLUTION

To work around this issue, install the updated version of the PPD file for the HP LaserJet 5000 printer. The HP5000_7.ppd file is included with Microsoft Windows 2000.

To install this file on a computer that is running Publisher 2000, use the following methods in the order in which they are presented.

Copy the File from a Windows 2000-Based Computer

To copy the HP5000_7.ppd file from a Windows 2000-based computer:

Click Start, point to Search, and then click For Files or Folders.
In the Search for files or folders named box, type HP5000_7.ppd.
In the Look in box, click My Computer, and then click Search Now.
In the list of found files, right-click the HP5000_7.ppd file, and then click Copy.
Paste the file to a floppy disk or other removable media.

Install the File on the Computer That Is Running Publisher 2000

To install the HP5000_7.ppd file on the computer that is running Publisher 2000:

Right-click the HP5000_7.ppd file on the floppy disk or other removable media, and then click Rename.
Type HP5000_4.ppd, and then press ENTER.
Right-click the HP5000_4.ppd file on the floppy disk or other removable media, and then click Copy.
Click Start, and then click Run.
In the Open box, type windows\system.
On the Edit menu, click Paste.
When you are prompted to overwrite the existing file, click Yes.
Close all open windows on the desktop, and then restart the computer.

NOTE: If necessary, you can restore the original PPD file from the installation CD-ROM for your operating system.

MORE INFORMATION

This workaround has not been tested or endorsed by Hewlett-Packard.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.