XADM: Key Management Server Does Not Start with Event ID 5389 Message (274321)

SYMPTOMS

After you upgrade a domain controller on which Exchange Server 5.5 is installed from Microsoft Windows NT Server 4.0 to Microsoft Windows 2000 Server, Key Management server (KM server) may not start and the following informational and error messages may be logged:

Event Type: Information
Event Source: MSExchangeKMS
Event Category: None
Event ID: 5389
Date: 9/13/2000
Time: 5:56:06 PM
User: N/A
Computer: THE
Description:
Microsoft Exchange Key Management service is exiting with return code 0.

Event Type: Information
Event Source: ESE97
Event Category: General
Event ID: 101
Date: 9/13/2000
Time: 5:56:06 PM
User: N/A
Computer: THE
Description:
MSExchangeKMS (2480) The database engine stopped.

Event Type: Error
Event Source: MSExchangeKMS
Event Category: None
Event ID: 5015
Date: 9/13/2000
Time: 5:56:05 PM
User: N/A
Computer: THE
Description:
Microsoft Exchange Key Management service failed logging on as a MAPI client.

CAUSE

This issue can occur because when you upgrade a server that is a domain controller from Windows NT Server 4.0 to Windows 2000 Server, the domain is removed and then re-intialized with Active Directory, and the Exchange Server service account loses membership to the local Administrators group.

RESOLUTION

To resolve this issue:

In the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in, click the Users container, and then double-click the service account user.
Click the Member Of tab.
Make sure that the service account is a member of the Domain Administrators group.
If the service account is member of the Domain Users group only, click Add, and then add the Domain Administrators group to the membership list.

MORE INFORMATION

This issue can also occur with the Exchange Server Internet Mail Service. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

262939 XADM: Internet Mail Service Does Not Start After Demoting and Re-Promoting Windows 2000 Server Domain Controller