HyperTerminal buffer history may appear corrupted (274261)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Media Center Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Tablet PC Edition
This article was previously published under Q274261

SYMPTOMS

In HyperTerminal, the text in the buffer window (the window above the command window) may appear to be corrupted. The text in the command window should move to the buffer window as the text scrolls past the top line in the command window. However, the text may appear in the buffer window with missing characters or extra characters.

CAUSE

This behavior is caused by a problem in Hypertrm.dll.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next P1 that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Note For more information about installing this hotfix, see the Readme.txt file that is included in the package.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows 2000 Server 

   Date        Time      Version        Size     File name
   ----------------------------------------------------------
   20-Sep-2000 15:35     5.0.2195.2270  574,224  Hypertrm.dll

Windows XP 64-bit

Date        Time      Version        Size     File name
   ----------------------------------------------------------
19-Nov-2004  22:19  5.1.2600.1610  493,056  Hypertrm.dll

Windows XP 32-bit

   Date         Time      Version        Size     File name
   -----------------------------------------------------------
   19-Nov-2004  22:19  5.1.2600.2567  346,624     Hypertrm.dll

Service pack information

To resolve this problem, obtain the latest service pack for Windows 2000. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to obtain the latest Windows 2000 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

MORE INFORMATION

For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:

249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes

Modification Type:MajorLast Reviewed:10/2/2006
Keywords:kbHotfixServer kbQFE kbbug kbfix kbWin2000PreSP2Fix KB274261
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