Multimedia Error Message: Exception 01h in Module <Unknown> When You Install Program (274096)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Language Learning French
  • Microsoft Encarta Language Learning Spanish
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q274096

SYMPTOMS

When you attempt to install one of the programs that are listed at the beginning of this article on a Hewlett-Packard computer, you may receive the following error message:
This program has performed an illegal operation and will be shut down.
When you click Details, you receive the following error message:
Program caused an exception 01H in module <unknown> at 0000:0042d3bc.
Registers:
EAX=00000000 CS=0028 EIP=0042d3bc EFLGS=00000297EBX=0042d3b1 SS=016f
ESP=0067d9bc EBP=0067da08
ECX=0067da30 DS=016f ESI=c0001350 FS=113f
EDX=c17303b0 ES=016f EDI=000000cf GS=0000
Bytes at CS:EIP:
89 45 e8 eb 06 8b 45 e8 0f 23 d0 0f 01 4d ec 8b
Stack dump:
00400000 bffa084d 0067da08 0067d9dc 00000001 c17303b0 0067da30 00001010
00400000 bffa084d 00000001 00001010 00000167 00000000 c00002ff 00008009

CAUSE

This behavior can occur if the Hewlett-Packard FDC update is installed on the computer.

RESOLUTION

To resolve this issue, uninstall the FDC update:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double click Add/Remove Programs.
  3. Click FDCMGR9x, and then click Add/Remove.
  4. Click Yes, and then click Yes to All.
  5. Click OK. When you are prompted to restart the computer, do so.

MORE INFORMATION

The preceding instructions have been approved for use by Hewlett-Packard Technical Support. If you have any questions regarding the use or removal of the FDC patch, please direct your questions to Hewlett Packard support at (800) 742-9729.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:3/23/2005
Keywords:kb3rdparty kberrmsg kbprb KB274096
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