FIX: You receive an "Error 1931. The Windows Installer service cannot update the system file" error message when you run Detect and Repair for Office 2000 (274041)
The information in this article applies to:
- Microsoft Windows 2000 Professional
- Microsoft Windows 2000 Server
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 1
- Microsoft Internet Explorer 5.5 for Windows 2000 SP 2
- Microsoft Office 2000 Premium
- Microsoft Office 2000 Professoinal
- Microsoft Office 2000 Standard
- Microsoft Office 2000 Small Business
- Microsoft Office 2000 Developer
- Microsoft Access 2000
- Microsoft Excel 2000
- Microsoft FrontPage 2000
- Microsoft Outlook 2000
- Microsoft PowerPoint 2000
- Microsoft Word 2000
This article was previously published under Q274041 SYMPTOMS When you run Detect and Repair for Office 2000, you receive
the following error message: Error 1931. The Windows
Installer service cannot update the system file
Drive-Letter\Program Files\Common Files\Microsoft
Shared\VGX\VGX.DLL because the file is protected by Windows. You may need to
update your operating system for this program to work correctly.
where Drive-Letter is the drive where Microsoft
Windows 2000 Professional is installed. When you click OK, the repair process continues successfully. CAUSE This behavior may occur when all of the following
conditions are true:
- Microsoft Internet Explorer version 5.5, Microsoft Internet
Explorer version 5.5 SP1 or Microsoft Internet Explorer version 5.5 SP2 is
installed on the computer.
- Your operating system is Microsoft Windows 2000
Professional or Microsoft Windows 2000 Server.
- You click Detect and Repair on the Help menu or click Repair Office for a Microsoft Office product from the Add/Remove Programs control panel.
RESOLUTION To resolve or work around this problem, use one of the
following methods. Method 1 Click OK in the error message dialog box to close the dialog box. Detect
and Repair will continue to run normally. Method 2 To prevent this error message from appearing, upgrade to
Microsoft Internet Explorer 6.0 or later. Method 3 Contact Microsoft Technical Support to obtain a fix to prevent
this error message from appearing. For additional information about
obtaining a fix for this error message, click the following article number to
view the article in the Microsoft Knowledge Base: 279177
"Error 1931" When You Run Detect and Repair For Office 2000
| Modification Type: | Minor | Last Reviewed: | 10/13/2006 |
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| Keywords: | kbHotfixServer kbQFE kbstartprogram kberrmsg kbfix kbprb kbQFE KB274041 |
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